Welcome to CheYoga and Ayurveda Wellness, where movement, healing, and mindful living come together. I, Geny Caloisi, am delighted to share this journey with you. These Terms & Conditions ensure that our time together flows with ease, respect, and clarity.
By booking a service—whether it’s a one-to-one yoga session, massage, diet & lifestyle consultation, group class, workshop, day retreat, or a full yoga retreat—you agree to these terms. They are in place to ensure a balanced and fair experience for all.
1. Bookings & Payments
- All bookings require full payment at the time of reservation to secure your place.
- Your booking is confirmed only once payment has been received.
- If you are booking on behalf of someone else, it is your responsibility to ensure they are aware of these terms.
2. Expiry of Prepaid Sessions & Gift Vouchers
- Prepaid services, including gift vouchers and session packages, are valid for 12 months from the date of purchase.
- It is the recipient’s responsibility to book within this timeframe.
- Once expired, the session cannot be refunded, extended, or transferred—this ensures a fair and manageable schedule for all clients.
3. Cancellation & Rescheduling Policy
I deeply value your time, and I ask for the same in return. If you need to reschedule or cancel, please note the following:
For One-to-One Sessions (Yoga, Massages, Consultations)
- Cancellations or reschedules require at least 24 hours’ notice.
- If you cancel less than 24 hours before your session, the session is fully chargeable and cannot be rescheduled.
For Group Classes, Workshops & Day Events
- Cancellations made more than 48 hours in advance can be transferred to another available date.
- Cancellations within 48 hours of the event are non-refundable and non-transferable.
For Yoga Retreats
- Retreat deposits are non-refundable.
- Cancellation terms:
- 60+ days before the retreat: Full refund.
- 59-30 days before the retreat: 50% refund.
- Less than 30 days: Non-refundable.
For Day Events
- 14+ days before the event: Full refund.
- 10-13 days before the event: 50% refund.
- 9 or fewer days: Non-refundable.
4. Event Terms & Conditions
Admission, Tickets & Refunds
4.1 Upon booking your ticket to a CheYoga & Ayurveda Wellness event, you will receive an e-ticket and a map via email.
4.2 No admission without a valid e-ticket (save it to your mobile).
4.3 Tickets are non-transferable.
4.4 Tickets are non-refundable. In the event of postponement due to circumstances beyond our control, tickets will be rolled over to the rescheduled date.
4.5 Admission is at the attendee’s own risk. CheYoga, Geny, and the venue owners are not responsible for any loss, injuries, or damages caused by negligence, unforeseeable actions, or third parties.
4.6 Food and beverages will be provided. Attendees assume responsibility for any allergies or intolerances. Bringing your own food and drinks is permitted.
4.7 CheYoga/Geny reserves the right to refuse admission for security, safety, and comfort reasons.
Age Policy
4.8 Events are for adults. Teenagers may attend if accompanied by an adult.
5. No-Shows & Unresponsive Clients
- If you miss a scheduled session without prior notice, the session is considered used and cannot be refunded or rescheduled.
- If a session has been gifted to you, I will make three attempts to contact you. If there is no response, the responsibility falls on the purchaser, and the session remains non-refundable.
6. Health & Medical Disclaimers
6.1 I strongly recommend consulting your doctor before starting any new exercise or wellness programme.
6.2 By booking a session, you confirm that you are fit to participate. If you have any medical concerns, please seek professional advice before attending.
6.3 CheYoga/Geny are not licensed medical care providers. I serve as a coach, mentor, and guide based on my experience in yoga, Ayurveda, and holistic health.
6.4 Participating in yoga or wellness activities is at your own risk. By attending, you voluntarily assume all responsibility and waive any claims against CheYoga/Geny for injury or adverse effects.
7. General Policies
7.1 Event schedules may change without prior notice.
7.2 Respect the environment. Please use bins and recycling facilities or take your rubbish home. Let’s leave no trace.
7.3 No animals allowed, except for service dogs.
7.4 Photography & Media: By attending a CheYoga event, you consent to photos or videos being used for promotional purposes. If you do not wish to be included, please email geny@cheyoga.co.uk in advance.
7.5 CheYoga/Geny reserves the right to amend or add to these terms at any time.
These policies are in place to honour both your commitment and my time, ensuring we create a positive and balanced exchange. Thank you for understanding and supporting CheYoga and Ayurveda Wellness.
For any questions, feel free to get in touch. I look forward to sharing this journey with you!